UAE. The Dubai School of Government (DSG), a teaching and research institution focusing on public policy, has recently compiled a progressive report on the current state of knowledge management (KM) across Dubai’s public sector.
Three policy briefs highlighting the report findings have been shared with the government entities that participated in the survey.
Based on in-depth studies conducted by Mhamed Biygautane, Research Associate, DSG, and Dr. Khalid Alyahya, Assistant Professor and Director of the Arab Public Management Research Initiative, DSG, the report evaluates how the skills and knowledge of an increasingly mobile workforce can be captured and documented to serve organizational goals.
It also identifies the source of organizational knowledge and the techniques used in government entities to obtain, collate, document and share staff knowledge.
Finally, it provides recommendations to policy makers and managers of KM departments to help them adopt more systematic and efficient approaches to knowledge management.
The three policy briefs rely on preliminary data collected from 21 government entities including the Executive Council of Dubai, Dubai Electricity and Water Authority (DEWA), Dubai Courts, Department of Islamic Affairs and Charitable Activities in Dubai (IACAD), Knowledge and Human Development Authority (KHDA), Roads and Transportation Authority (RTA), and Dubai Police.
The study was initially conducted as a two-stage process comprising in-depth and semi-structured interviews. Subsequently, a comprehensive survey tool was developed and shared with the respondents to draw out an incisive and accurate qualitative analysis.
Dr Yousef Al Suwaidi, Director of Strategy Department, Dubai Courts, said: "Dubai Courts has consistently applied knowledge management across different departments for some time now. The approach has play a pivotal role in enhancing our performance, improving internal efficiency, facilitating communication between individuals and departments, raising the quality of services offered and saving knowledge capital by using the appropriate mechanisms. There is no doubt that knowledge management is the primary driver of effective institutional performance and competitiveness."
“The concept is now considered one of the key pillars of the six strategic goals adopted by the Dubai Courts Strategic Plan 2012-2015 - ‘Optimal utilization of resources and partnerships (cognitive, technical and physical)’. In addition to setting performance indicators for knowledge management to measure users’ satisfaction, Dubai Courts has established an institutional integrated system. A key facet of the system, an internal portal offers users access to vast amounts of data including best practices compiled over the years. In collaboration with the Wollongong University, we have also documented our success stories and developed educational case studies that can be used globally, especially by our students."
Abdulla Abdulrahman Abdulla, Director of Knowledge Management Department, Dubai Municipality, said: “The implementation of strategic knowledge management programs have helped us come closer to achieving our mission ‘Towards a self-learning knowledge based organization’.
"We have marked a radical shift in our data, information and knowledge management functions. The initiative to adopt knowledge management complements our efforts to enhance employee satisfaction, performance and learning. The knowledge portal, established on the intranet, comprises an electronic library, resources, research papers, reports, lectures, and serves as a forum to promote dialogue between employees for sharing ideas and experiences.
“Furthermore, the department of knowledge management has also realigned the process of managing intellectual property and information security, developed nine practice teams, organized over 50 brainstorming sessions, and initiated trainings. Additionally, it has facilitated team work through setting up more than 40 teams and committees to work on achieving the multipronged goals of the organization. In addition to issuing an initial draft on managing creativity, the department has updated the Knowledge Management Strategy for 2014.”
Dr. Yousef Al Akraf, EVP-Business Support, Dubai Electricity and Water Authority (DEWA), said: “We place a high priority on knowledge management for its vital role in furthering our vision and strategic objectives. Consequently, we have implemented best practices and activities in knowledge management to establish a meritocratic culture across all functions in line with the requirements of the Dubai Government Excellence Program. Our senior management equally invests in knowledge management and the development of our employees.
"Furthermore, DEWA has implemented world-class best practices and hosts initiatives including regular meetings, lectures and workshops to promote knowledge sharing. In addition to setting systematic and intensive processes, DEWA has also arranged for benchmarking visits and has adopted an integrated language of knowledge within the organization.”
Biygautane said: “The intensive study validates the synergy between government agencies in Dubai. The three comprehensive policy briefs were shared with participating entities for the enrichment of their knowledge-management processes. The papers are additionally available to the community in Arabic and English.”
Biygautane holds a post-graduate degree in Public Policy and Management from the Graduate School of Business and Economics at Monash University, Melbourne, Australia. He specialises in government innovation studies and public policy, and has led several studies on knowledge management that have highlighted the process of reformation and the modernisation of governance in the Arab world. Biygautane has also presented papers on public policy in international forums, and contributed to case studies that DSG has co-published with the World Bank.
The Dubai School of Government was established in 2005 to promote good governance through enhancing the region’s capacity for effective public policy. Towards this end, DSG collaborates with regional and global institutions for delivering strategic research and training programs.
About the Dubai School of Government
The Dubai School of Government (DSG) is a research and teaching institution focusing on public policy in the UAE and the region. Established in 2005 under the patronage of HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai, DSG aims to promote good governance through enhancing the institutional capacity for effective public policy.
Toward this goal, the Dubai School of Government also collaborates with regional and global institutions in delivering its research and training programs. In addition, the School organizes policy forums and international conferences to facilitate the exchange of ideas and promote critical debate on public policy.
For more information, please visit www.dsg.ae.