INTERNATIONAL. Rising health care costs, coupled with the current state of the economy, have prompted many consumers across the globe to delay care, alter household spending and worry about their ability to pay for future health care costs according to the 4th annual Deloitte Center for Health Solutions “2011 Survey of Health Care Consumers.” “We have been examining consumers’ interactions with the health care system since 2008. A new trend has emerged this year suggesting that economic uncertainty has clearly altered spending habits with many consumers reporting an impact
INTERNATIONAL. Sector convergence and advances in technology and digitalization are altering the telecommunications landscape, according to EY's 15th biannual Telecommunications Global Capital Confidence Barometer (CCB).
INTERNATIONAL. This is part two of a recent conversation I had with students, faculty, and alumni at New York University, where I had the opportunity to answer some questions concerning the turmoil in the Middle East and America's role in the world.
INTERNATIONAL. More consumers are now purchasing products and services online than in store, according to the latest Deloitte Consumer Review; As customer journeys are getting more complex, customer experience is fast becoming an important tool for differentiation.